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  DRAMATIC HOME Additions DESIGNER Kitchens Elegant Bathrooms Finished Lower Levels  

 

Our Process

Reliable Home Improvement & Supply, Inc. is owned and operated by the Ducato family who have been committed to providing quality home improvement services for over 40 years.

Reliable was founded in 1967 as a full service remodeling company, and has evolved through the years into the premiere Design/Build firm in the Chicagoland area. We now specialize in providing custom designed home additions, designer kitchens, elegant bathrooms and finished lower levels.

Reliable is a well established in DuPage County, IL. We are located in Naperville with over 15,000 square feet of showroom and office space.

The Reliable Process
click each item below to learn more...

Reliable has always made customer satisfaction our primary goal.

In planning and scheduling, we pay attention to the smallest detail. Our superintendents who supervise your project make sure that the disruption to your everyday life is minimal. Our Tradesmen are all seasoned professionals who take great pride in their work.

Reliable uses a flow chart and scheduling system that is truly unique to the Home Improvement Industry. Once we begin a project our tradesmen are all scheduled to be there every day, barring bad weather. The result of this system is that your project is completed in a matter of weeks instead of months, and with the quality you can expect only from a seasoned professional company.

Reliable is convenient, since we are fully equipped to handle your project from beginning to end. There is simply no need for you to shop around for the different services that are involved in your project.

Reliable has our own IN HOUSE ARCHITECTURAL AND PLANNING DEPARTMENT. We utilize the latest in computer technology so you can actually see exactly what your project will look like - BEFORE construction starts in 3D renderings and designs.

Reliable is competitive.

You will find that our quote is comparable with other firms of equal size and reputation. When you factor in our short turnaround time vs. most other contractors our value is even more evident - Just ask for references.

Reliable knows that next to your family, your home is you most prized possession. You have our pledge that not only will your project be handled in a timely manner, but we will also go to extremes to treat your home like it was our own.

Reliable has references. Not two or three like some of our competitors, but literally 100's of satisfied customers who have had similar projects completed.

1. Listen

  • Take Notes
  • Get Accurate Measurements
  • Take Good Photos
  • Identify Potential Issues

2. Create

  • Free Design Work
  • Code Research
  • 3-D Drawings
  • Complete Scope of Work Specifications
  • Produce Budget

3. Agreement

  • Indepth Presentation
  • Cost Analysis
  • Approval of Plans
  • Approve Scope of Work

4. Site Investigation

  • Architect & Superintendent Visit Site to get Acquainted with Project
  • On Site Trade Interaction

5. Selection Process

  • Personal Selection Specialist Helps Homeowner Coordinate Color and Finishes
  • Homeowner Selects & Approves Product Choices with Sample Selection Coordinator

6. Internal Review

  • Re-Examine Plans & Specifications by Multiple Team Members to Insure Problem Free Construction
  • Quality Assurance

7. Homeowner Approval

  • Discussion & Approval of Plans with Homeowner & Team Members
  • Project Communication Book Presented & Explained

8. Scheduling

  • Flow Chart Prepared and Delivered
    Showing Start of Construction to Completion
  • Trade Coordination Weeks in Advance to Insure
    on Time Start and Completion
  • Pre-Order Materials

9. Project Begins

  • Site Protection - We Protect both inside and outside
  • Materials Delivered
  • Superintendent Oversees Trades to be Sure all Policies and Procedures are Followed

10. Daily Supervision

  • Schedule Adherence
  • Customer Interaction and Satisfaction at Every Phase
  • Quality Control

11. Client Walkthrough

  • Homeowner Approves Final Project with Superintendent
  • Punch List Work Completed
  • New Product Maintenance Instructions for Long Lasting Enjoyment

12. Building Department Approval

  • Final Inspection by Code Official
  • Certificate of Occupancy / Approved Inspection Report

13. Warranty Service

  • 6 Month Satisfaction Check Up
  • Superintendent Re-Visits Site to Address any Concerns

14. Quality Assurance Follow Up

  • 12 Month Satisfaction Check Up
  • Superintendent Re-Visits Site to Address any Concerns

 

 
Contact Reliable: e-mail: info@reliablehomeimprov.com
1300 W. Ferry Road, Naperville, IL 60563
Phone: 630-579-6600 | Fax: 630-579-6606
Visit our 15,000 sq. ft Showroom and Design Gallery